TELEPHONE VOCABULARY online exercise

Good afternoon. Can I help you?
1. No, I can’t wait any longer, it's very important.
2. No, I'm afraid you’ve got the wrong number.
3. Yes, I'd like to speak to someone in the marketing department please.
4. Yes, I'll call you back.
Could I speak to Ms. Brown, please?
1. No, this is not Ms. Brown.
2. Yes, I'll put you through.
3. No, please hang up and I’ll call you back.
4. Yes, Ms. Brown likes to speak to you.
Is that Dr. Kissinger’s surgery?
1. Yes, I prefer to wait.
2. Dr. Kissinger is not a surgeon.
3. I'm afraid you have the wrong number.
4. No, I’ll ask him to call you back.
I'm afraid he's in a meeting and won’t be available for an hour or so.
1. Could you ask him to call me back as soon as he’s free?
2. I'm afraid you have the wrong number.
3. Hang up and I'll call you back.
4. OK, I'll wait.
I could ask him to call you back as soon as he arrives.
1. Yes, I'll put you through.
2. Yes, that’s a good idea. Thank you.
3. Hang up and I'll call you back.
4. No, I prefer to hang on, it's very important.
There's a lot of noise on the line. Could you speak up?
1. Hang up and I'll call you back.
2. Who did you say was calling?
3. Sorry, can you hear better now?
4. Well could you get him to call me back?

TELEPHONE VOCABULARY