ENGLISH BUSINESS VOCABULARY
TELEPHONE CONVERSATIONS
Useful telephone vocabulary and phrases.
| TELEPHONE VOCABULARY and PHRASES |
| REASON: |
USEFUL PHRASES: |
| Making contact |
Hello / Good morning / Good afternoon ...
This is John Brown speaking
Could I speak to ......... please?
I'd like to speak to ..... .....
I'm trying to contact ..........
|
Giving more
information |
I'm calling from Tokyo / Paris / New York / Sydney ...
I'm calling on behalf of Mr. X ...
|
| Taking a call |
X speaking.
Can I help you?
|
| Asking for a name or information |
Who's calling please?
Who's speaking?
Where are you calling from?
Are you sure you have the right number / name?
|
Asking the caller
to wait |
Hold the line please.
Could you hold on please?
Just a moment please.
|
| Connecting |
Thank you for holding.
The line's free now ... I'll put you through.
I'll connect you now / I'm connecting you now.
|
| Giving negative information |
I'm afraid the line's engaged. Could you call back later?
I'm afraid she's in a meeting at the moment.
I'm sorry. He's out of the office today.
He/she isn't in at the moment.
I'm afraid we don't have a Mr./Mrs./Ms/Miss. ... here
I'm sorry.There's nobody here by that name.
Sorry. I think you've dialled the wrong number.
I'm afraid you've got the wrong number.
|
| Telephone problems |
The line is very bad ... Could you speak up please?
Could you repeat that please?
I'm afraid I can't hear you.
Sorry. I didn't catch that. Could you say that again please?
|
| Leaving or taking a message |
Can I leave / take a message?
Would you like to leave a message?
Could you give him/her a message?
Could you ask him/her to call me back?
Could you tell him/her that I called?
Could you give me your name please?
Could you spell that please?
What's your number please?
Where can he/she reach you?
When can he contact you?
Could you make sure he/she gets my message please?
|
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