ENGLISH BUSINESS VOCABULARY
BUSINESS LETTERS-2
Phrases for apologies, orders, prices, payment...
Please note that British English spelling is used on this website.
Apologising
(US: apologizing) |
- We are sorry for the delay in replying to ...
- I regret any inconvenience caused (by) ...
- I would like to apologise for the (delay, inconvenience)...
- Once again, please accept my apologies for ...
|
| Orders |
- Thank you for your quotation of ...
- We are pleased to place an order with your company for..
- We would like to cancel our order n° .....
- Please confirm receipt of our order.
- I am pleased to acknowledge receipt of your order n° .....
- Your order will be processed as quickly as possible.
- It will take about (two/three) weeks to process your order.
- We can guarantee you delivery before ...(date)
- Unfortunately these articles are no longer available / are out of stock.
|
| Prices |
- Please send us your price list.
- You will find enclosed our most recent catalogue and price list.
- Please note that our prices are subject to change without notice.
- We have pleasure in enclosing a detailed quotation.
- We can make you a firm offer of ...
|
| Referring to payment |
- Our terms of payment are as follows ...
- Our records show that we have not yet received payment of ...
- According to our records ...
- Please send payment as soon as possible.
- You will receive a credit note for the sum of ...
|
| Enclosing documents |
- I am enclosing ...
- Please find enclosed ...
- You will find enclosed ...
|
| Closing remarks |
- If we can be of any further assistance, please let us know.
- If I can help in any way, please do not hesitate to contact me.
- If you require more information ...
- For further details ...
- Please contact us if you have any questions.
- Thank you for taking this into consideration.
- Thank you for your help.
- We hope you are happy with this arrangement.
- We hope you can settle this matter to our satisfaction.
|
Referring to
future business |
- We look forward to a successful working relationship in the future.
- We would be (very) pleased to do business with your company.
- We hope we may continue to rely on your valued custom.
- I would be happy to have an opportunity to work with your firm.
|
Referring to
future contact |
- I look forward to seeing you next week.
- I look forward to your reply.
- Looking forward to hearing from you, ...
- Looking forward to receiving your comments,
- I look forward to meeting you on the (date).
- I would appreciate a reply at your earliest convenience.
- An early reply would be appreciated.
|
| Ending business letters |
| For all customers and clients: |
◊ Sincerely,
◊ Yours sincerely,
◊ Sincerely yours,
|
| In more formal letters: |
◊ Yours faithfully, |
For those you already know and/or
with whom you have a working relationship: |
◊ Regards,
◊ Best regards, |
|
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See also :
formal vs informal letter writing
business letter guidelines
back to Business English
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