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BUSINESS ENGLISH
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TELEPHONE
Useful telephone vocabulary and phrases in English
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| ►Making
contact |
- Hello/Good morning/Good
afternoon ..
- This is John Brown
speaking.
- Could I speak to .......... please?
I'd like to speak to .......... please.
- I'm trying to contact
..........
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►Giving more information
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•
I'm
calling from Tokyo/Paris/New York/Sydney
•
I'm calling on behalf of (Mr.
X ...)
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| ►Taking
a call |
- X speaking
- Can I help you?
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►Asking
for a name/information
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- Who's calling please?
- Who's speaking?
- Where are you calling from?
- Are you sure you have the
right number/name?
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►Asking
the caller to wait |
- Hold the line please
- Could you hold on please
- Just a moment please
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►Connecting |
- Thank you for holding
- The line's free now
..... I'll put you through
- I'll connect you now / I'm
connecting you now.
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►Giving
negative information
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- I'm afraid the line's
engaged. Could you call back later?
- I'm afraid he's in a
meeting at the moment
- I'm sorry. He's out
of the office today / He isn't in at the moment.
- I'm afraid we don't have a
Mr/Mrs/Miss ... here
- I'm sorry. There's
nobody here by that name.
- Sorry. I think
you've dialled the wrong number.
I'm afraid you've
got the wrong number.
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►Telephone problems
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- The line is very bad.
Could you speak up please?
- Could you repeat that
please?
- I'm afraid I can't hear
you.
- Sorry. I didn't
catch that. Could you say that again please?
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►Leaving/taking a message
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- Can I leave/take a
message?
- Would you like to leave a
message?
- Could you give him/her a
message?
- Could you ask him/her to
call me back?
- Would you like him/her to
call you back?
- Could you tell him/her
that I called?
- Could you give me your
name please?
- Could you spell that
please?
- What's your number please?
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